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Patient Rights
Savoymedical.com realizes that the rights of a human being for independence of expression, decision, and action, and their concern for personal dignity and human relationships are always of importance. During sickness, however, the presence or absence of these rights becomes a vital, deciding factor in survival and recovery. Savoymedical.com will endeavor to assure that these rights are preserved for their patients.
Savoymedical.com has a mechanism for the initiation, review, and when possible, the resolution of patient complaints concerning the quality of care.
ACCESS TO CARE - Patients shall be accorded impartial access to treatment or accommodations that available or medically indicated, regardless of race, color, age, creed, sex, national origin, handicap status, or sources of payment for care.
RESPECT AND DIGNITY - A patient has the right to considerate, respectful care at all times and under all circumstances, with recognition of his personal dignity.
PRIVACY AND CONFIDENTIALITY - A patient has the right, within the law, to personal and informational privacy, as manifested by the following rights:- To refuse to talk with or see anyone not officially connected with the hospital, including visitors, or persons officially connected with the hospital but not directly involved in his care.
- To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
- To be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy. This includes the right to have a person of one's own sex present during certain parts of a physical examination, treatment, or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which the patient was asked to disrobe.
- To expect that any discussion or consultation involving his case will be conducted discreetly and that individuals not directly involved in his care will not be present without his permission.
- To have his medical record read only by individuals directly involved in his treatment or in the monitoring of its quality. Other individuals can only read his medical record on his written authorization or that of his legally authorized representative.
- To expect all communications and other records pertaining to his care, including source of payment for treatment, to be treated as condifential.
- To request a transfer to another room if another patient or a visitor in the room is unreasonably disturbing by smoking or by other actions.
- To be placed in protective privacy when considered for personal safety.
PERSONAL SAFETY - A patient has the right to expect reasonable safety insofar as the hospital practices and environment are concerned.
IDENTITY - A patient has the right to know the identity and professional status of individuals providing service to him and to know thich physician or other practitioner is primarily responsible for his care. This includes the patient's right to know of the existence of any professional relationship to any other healthcare or educational institutions involved in his care. Participation by patients in clinical training programs or in the gathering of data for research purposes should by voluntary.
INFORMATION - A patient has the right ot obtain, from the practitioner responsible for coordinating his care, complete and current information concerning his diagnosis (to the degree known), treatment, and any known prognosis. This information should be communicated in terms the patient can reasonably be expected to understand. The patient and/or the patient's legally designated representative shall have access to the information contained in the patient's medical reocrd within the limits of the law.
COMMUNICATION - A patient has the right of access to people outside the hospital by means of visitors and by verbal and written communication. When a patient does not speak or understand the predominant language of the community, he should have access to an interpreter. This is particularly true where language barriers are a continuing problem.
CONSENT - The patient has the right to reasonable, informed participation in decisions involving his health care. To the degree possible, this should be based on a clear, concise explanation of his condition of all proposed technical procedures, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation, and probability of success. A patient should not be subjected to any procedure without his voluntary, competent, and understanding consent or the consent of his legally authorized representative. Where medically significant alternatives for care or treatment exist, the patient shall be so informed.
CONSULTATION - The patient, at his/her own request and expense, has the right to consult with a specialist.
REFUSAL OF TREATMENT -A patient may refuse treatment to the extent permitted by law. When refusal of treatment by the patient or his legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.
The patient's guardian, next of kin or a legally authorized responsible person has the right to exercise, to the extent permitted by law, the rights delineated on behalf of the patient if the patient has been adjudicated incompetent in accordance with the law, if found by his/her physician to be medically incapable of understanding the proposed treatment or procedure and is unable to communicate his/her wishes regarding treatment, or is a minor.
TRANSFER AND CONTINUITY OF CARE - A patient may not be transferred to another facility or organization unless he/she has received a complete explanation of the need for the transfer and of the alternatives to such a transfer and unless the transfer is acceptable to the other facility or organization. The patient has the irght to be informed by the practitioner responsible for his care, or his delegate, of any continuing healthcare requirements following discharge from the hospital.
HOSPITAL CHARGES - Regardless of the source of payment for his/her care, a patient has the right to request and receive an itemized and detailed explanation of his/her total bill for services rendered in the hospital. The patient has the right to timely notice prior to termination of eligibility for reimbursement by any third party payor for the cost of his care.
HOSPITAL RULES AND REGULATIONS - A patient should be informed of the the hospital rules and regulations applicable to his/her conduct as a patient. Patients are entitled to information about the hospital's mechanism for the initiation, review and resolution of patient complaints.
RIGHT TO ACCESS PROTECTIVE SERVICES - A patient has the right to access protective services through hospital personnel and to request a list of names, addresses and phone numbers of pertinent state client advocacy groups (State Licensure Office, M.D. Fraud control, Protection and Advocacy Network). The patient has a right to file a complaint with state surveys and certification agencies. For further information and details call the social Services Department at ext. 273 or 468-0273.
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Savoy Medical Center
801 Poinciana Avenue
Mamou,
LA
70554
Telephone:
(337) 468-5261
Fax:
(337) 468-3342
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